Dream Homes Calgary: Privacy and Data Management Policy
Last Updated: 6th November 2024

Introduction

Dream Homes Calgary, owned and operated by Kai Chang, values your trust and privacy. This Privacy and Data Management Policy outlines how we collect, use, and protect your personal information when you interact with our website and services. By using our website, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect various types of personal and non-personal data when you use our services. This information includes but is not limited to:

1. Personal Information:

   • Identification Details: Your name, email address, phone number, and mailing address.
   • Preferences: Property trends, search history, and saved listings to customize your experience.

2. Non-Personal Information:

   • Browser and Device Data: Type of browser, IP address, device type, and operating system.
   • Website Usage Data: Pages you visit, the duration of your visit, and how you navigate through the site.

2. How We Use Your Information

The information collected is used to:

• Personalize Your Experience: Tailor property recommendations based on your preferences.
• Enhance Website Functionality: Improve site usability and performance.
• Communicate with You: Provide updates on properties, respond to inquiries, and send important notifications.
• Legal and Security Purposes: Detect, investigate, and prevent fraudulent or illegal activities.

We do not engage in the sale, rental, or marketing of your personal information to external parties. Your data is exclusively used to support and enhance your experience with Dream Homes Calgary.

3. How We Protect Your Information

Dream Homes Calgary employs advanced security measures to safeguard your personal information:

• Encryption: All data is stored using multi-layer encryption both in transit and at rest.
• Secure Servers: Our website host ensures 24/7 monitoring and regular security audits to prevent unauthorized access.
• Access Controls: Only authorized personnel have access to sensitive data, and they are bound by confidentiality agreements.

Despite these measures, no online platform can be 100% secure. We are committed to taking every reasonable step to ensure your data is protected.

4. Data Retention and Deletion

We retain your information only as long as necessary to provide you with our services and for legitimate business purposes, such as complying with legal obligations, resolving disputes, and enforcing our agreements. When data is no longer needed, we securely delete or anonymize it.

5. Sharing Your Information

Dream Homes Calgary limits the sharing of your data to:

• Service Providers: Trusted third-party vendors who assist in website hosting, data analytics, and email services. These providers are obligated to maintain the confidentiality and security of your information.
• Legal Compliance: We may disclose your data if required by law, court order, or governmental regulation to protect our legal rights or respond to legal processes.

We will never share your personal information with third-party marketers or engage in practices that could compromise your privacy.

6. User Rights and Choices

You have the right to:

• Access and Update: Request a copy of the data we hold about you and update or correct inaccuracies.
• Delete Your Data: Request the deletion of your personal information, subject to certain legal exceptions.
• Restrict Processing: Opt-out of certain data uses or restrict how we use your information.
• Data Portability: Receive a copy of your data in a machine-readable format.

To exercise these rights, please contact us at [Contact Information]. We may require identity verification to process your request.

7. Cookies and Tracking Technologies

Dream Homes Calgary uses cookies and similar technologies to improve website performance and user experience. Cookies are small data files that are placed on your device to remember your preferences and optimize website functionality.

1. Types of Cookies:

   • Essential Cookies: Necessary for the website to function properly.
   • Analytical Cookies: Help us understand user behavior to enhance our services.
   • Preference Cookies: Store your settings to personalize your experience.

2. Managing Cookies: You can manage or disable cookies through your browser settings. However, this may impact the functionality of our website.

8. Third-Party Links and Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party services you interact with.

9. Children’s Privacy

Dream Homes Calgary does not knowingly collect information from children under the age of 13. If we become aware of such data being collected, we will take immediate steps to delete it. If you believe that we may have collected data from a child, please contact us.

10. International Data Transfers

If you are accessing our website from outside Canada, please note that your information may be transferred and processed in Canada, where our servers are located. We comply with data protection laws applicable to such transfers and take measures to protect your privacy.

11. Changes to This Policy

We may update this policy from time to time. Any significant changes will be posted on our website with an updated revision date. Your continued use of our services after such changes constitutes your acceptance of the new policy.

12. Contact Us

If you have any questions or concerns about this policy or our data management practices, please contact us at:

• Email: Privacy@DreamHomesCalgary.ca

Thank you for trusting Dream Homes Calgary with your data. Your privacy and security are our top priorities.